Frequently Asked Questions

The Self-Checkout feature allows customers to pay anytime they want with their mobile devices. They don’t have to wait for servers to bring bills or stand in line to pay. Perfect for restaurants and retail businesses who want to save time by eliminating the hassle of cash payments and card machines. 

Not at all, the purpose of the server robots is to reduce the time that normal servers spend on traveling between the kitchen and the customers table. By undertaking the manual delivery tasks, the server robots are designed not only to significantly reduce the average wait time of your customers, but also provide your human staff more time to communicate with your customers in order to better cater to their needs and preferences, leading to greater tips. 

In addition, as the service robots can improve the overall efficiency of the restaurant, the overall number of patrons the restaurants could serve in a day will be increased, thus increasing the overall tips earned as well. 

We provide endless ways for your business to be discovered and shared. Your website will be optimized for searchability on Google as well as popular portal websites like Yelp, Tripadvisor, and Yellowpages. Customers can share your business with their friends and family through social media like Facebook, Instagram, WeChat, Tiktok, email, text, etc. We often design services as well to promote your business through flyers and business cards that you can hand out.

At Goopter, we do not simply provide you with a simple web page, we provide a comprehensive ecommerce solution that allows your business to scale. Our flexible platform lets you pick and choose which features you want to add to your business. 

In contrast to our competitors, we help you build your online brand with your own domain website, instead of using 3rd-party websites like many others. Our streamlined ordering solution also fully integrates with your existing devices, so you don’t have to set up or pay for new hardware. In addition, unlike other online ordering service providers, we ensure that each payment you receive is placed directly into your account without delay or deductions from third parties.

There are plenty more features and services we offer that make our product stand out amongst our competitions, for a detailed comparison, please visit our features page (insert link) for more information.

We are a technical solution provider and currently do not offer delivery drivers. You can use your own delivery staff or a 3rd party delivery service if you wish to offer delivery. You can then enable the delivery feature on the GoopterBiz app to let customers place delivery orders. Our system will automatically calculate the delivery fees based on the fee rule setting and destination address.

We can offer recommendations on different delivery services or guide you on finding suitable drivers.

We work together with our clients to set up the online ordering service. Typically, we ask our clients to provide information about their business and menu/product information for creating their online ordering system. Once the information is complete, the online ordering website could be up and running in 2-3 business days for offline payment. 

For clients who want to add online payment functionality to their online store, we work with a third party partner to set up the online payment service account under your business’s name, so the business could accept a variety of payment methods online. This process typically takes one week to complete.

There are multiple ways to get notified of new or updated orders:

1. Have the GoopterBiz app connected to your printer(s) and turn on the auto-print feature. Your printer will automatically print out the receipt when new orders come in.
2. The GoopterBiz app will provide sound alerts on incoming and updated orders.
3. Email notifications can be sent to your staff in store.
4. Text message notifications can be sent to your staff when necessary.

Customers are notified through SMS, email, and push notifications whenever their orders are updated.

If your business chooses to accept online payment, we will help you set up an online payment service account under your business name so that all payments from customers will be automatically deposited into your business account.

Businesses can use the Goopter web app or the Goopter mobile biz app to update their product information. Alternatively, businesses can simply contact Goopter business support to update product information.

Businesses have the freedom to select one or multiple languages that they would like to display their product contents in. Goopter currently supports: English, Chinese, Korean, Japanese, Spanish, French.

When businesses set up a Goopter account, they just need to provide us with the translations for their products and we will set up the multi-language content on the system. We also offer a translation service for an extra service charge.

Normally, businesses are required to pay a monthly fee for the online payment collection service. However, Goopter partners with one of the largest online payment service providers in North America. Through this partnership, we can help you by waiving your monthly fee for the online payment collection service. However, businesses are still required to pay the transactional fee required by the online payment service provider.

For customers, Goopter is totally free. For our business owner clients, we charge no monthly fees but a service fee based on the sales our clients make. Businesses can also choose to pay a flat monthly fee without a service fee.

If businesses choose a monthly payment option, they can cancel at any time. Qualified businesses also have the freedom to choose a payment option based on sales, meaning if there are no purchases through Goopter then you don’t have to pay. 

We offer our clients in the restaurant business a risk free pricing model, which means our clients do not have to pay a monthly subscription fee to use our software system; we charge a service fee based on each sale that is made through our system. 

Furthermore we offer a lowest price guarantee, meaning if our clients can find any competitors who can offer the same functionalities and services we do at a lower price, we’ll match their price or offer a lower price.

As long as your business sells products or provides a service, you are eligible to use Goopter’s e-commerce platform. Here are typical scenarios that business owners can benefit from using Goopter:

1. Restaurant online ordering solution
2. Dining automation with self-serve ordering and delivery robots
3. Ecommerce website for brick and mortar retail stores 
4. Hotel service automation
5. Movie Theatre Ordering
6. Casino food/drink ordering automation

All tipping is up to the buyer’s own discretion.

Yes, all your data is safely stored on our secured cloud data center so you don’t have to install a server at your business location, saving you money and space.

We provide training for all the necessary day to day operations of our system. Our technical support team is available to answer any questions that may arise while you are using our product, free of charge. 

Yes, each robot is insured for liability insurance for up to 5 million dollars.

Yes, our clients can enjoy a free trial period of the robots for 4 days. However, the installations and delivery services of the robots incurs a service charge. If the business decides to purchase the robot at the end of the trial period, a percentage of the installation fee will be deducted and become credit towards the purchase or lease of the robot.

Yes, we provide factory warranty for all the robots for up to a year. Additionally, clients can purchase extended warranty which covers additional labor and parts warranty for $189 a month.

The robots are paid with either a one time fee or a lease term for 3 to 5 years. After the payments are complete, the robots are yours to keep.

As long as the order is still pending and has not been processed (i.e. If the order is not paid online, and before store acceptance), customers can make changes to or cancel their order. However, once the business accepts the order, customers must contact the business to make changes or cancel their order.

Businesses have the option to update or cancel ongoing orders with the GoopterBiz app. The customer would simply need to contact the business owner to make changes to their orders.

Goopter gives business owners the ability to define how reward points are offered based on the purchase amount, e.g. you may offer 10 points for each dollar the customer spends, and each 500 points can be converted into $1. This is equivalent to 10/500= 2% reward points.

Businesses can create electronic gift cards through the Goopter web app or GoopterBiz app. Each gift card has a book value and a sale price, which the store owner has the freedom to set. 

Customers can purchase a gift card through your online store. The purchased gift card will then be attached to the customer’s account and they can easily use the gift card for purchases. They may also reassign the gift card to a friend or family number as long as you have the individual’s email address or phone number.

We use industry standard SSL security certificates to make sure your online store and customer information is encrypted during network transportation, and we have Payment Card Industry (PCI) compliance to ensure the security of credit card transactions.

1. Significantly reducing the workload of business staff and increasing the overall service efficiency of the business;
2. Increasing the overall traffic of the business due to their novelty and charming design. Businesses that have adopted the robots have reported an overall increase in the traffic to their business and their social media posts;
3. The Bellabot is equipped with AI voice functionality, allowing it to greet guests, celebrate birthdays, and lead guests into their seats. The Bellabot could also pre-record the guests voice messages for birthday, anniversary, and proposal purposes.

Introducing digital ordering provides businesses with a new revenue stream by reaching more customers. The added convenience of online ordering streamlines business operations and increases sales and customer satisfaction. Save time by taking less phone calls and give customers the power to self-serve to further reduce wait times. Additionally, retail stores that implement digital ordering can offer their products 24/7 and never miss any sales.